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Service & Parts Advisor (Bury St Edmunds)

Ref: 0005/05

Location Bury St Edmunds
Working Hours Full time including Saturdays
Salary £26,000 (£35,000 OTE)
Closing Date 31/05/2022

Service & Parts Advisor

Motorvogue are a forward-thinking company working with 9 brands across 4 locations: Fiat, Abarth, Alfa Romeo, Jeep, Renault, Dacia, CUPRA, SEAT and Hyundai. With branches in Northampton, Bedford, and King’s Lynn, and Norwich. We continue to expand, and are opening a branch in Bury St Edmunds soon.
We are now looking for an experienced Service & Parts Advisor for our Fiat, Abarth, Citroen and Peugeot Aftersales department.
About you
You will have:
• At least 2 years experience in a similar role within the motor industry, ideally with Main Dealer experience. Experience with our brands would be a distinct advantage.
• Excellent communication, interpersonal and negotiation skills
• An ability to be highly organised and able to prioritise workloads
• A positive attitude at all times and always lead by example

As a Service & Parts Advisor, your time will be split between the front service desk and the parts department.
Your Key Objectives will include:
• Maximising service profitability through the use of professional sales techniques
• Sell additional products, services and repair works in a professional manner
• Ensure customer awareness of all products and services available
• Approach all customers and assist with requests, including requests regarding parts, vehicle sales and repairs
• Maintain effective liaison with sales, parts and workshop teams
• Ensure the tidiness of the reception desk to promote the professional image of the retail facility and that all displays / promotions, prices, materials etc are current and in first class condition.
• Taking calls from local independent garages, desperate for parts to complete their next job.
• Assisting retail and trade customers with their parts requirements
You will ensure the highest level of customer care and satisfaction at all times:
• Maintain a presence at the service reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately
• Answer customers questions regarding parts and technical problems in a manner that is easily understood and does not use excessive jargon, or find the appropriate member of staff to do so
• Pro-actively contact customers to update them on progress of work
• Notify customers promptly of completion of work or arrival of parts
• Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Service Manager
You will maintain excellent standards of departmental administration:
• Follow correct procedure when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of customer’s driving licence are obtained (when applicable)
• Document all warranty work as per manufacturer requirements and retail policy and ensure the customer signs for all work undertaken
• Accurately maintain departmental systems
• Ensure compliance to all health and safety / environmental / company policies
• Undertake other tasks and responsibilities as requested by the front-of-house Service Manager
• Keep the Parts Department clean and tiday at all times

Remuneration and Benefits
We offer:
• Industry leading salary of £26,000 basic with an OTE of £35,000
• Bonus Scheme
• CBS Car Scheme
• Company pension
• 22 days holiday (Plus Bank Holidays)
• You will also get your birthday off once probation has been passed.

Think you’ve got what it takes? Then we would love to hear from you!
We are proud to embrace our equal opportunities policy and welcome applicants of all backgrounds, sexual orientation and gender to apply.
Due to a high number of applicants for recent roles, we regret that we are unable to respond to all applicants and should you not hear from us you should assume that your application has been unsuccessful on this occasion.

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