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Workshop Controller (Kings Lynn)

Ref: 0003/04

Location Kings Lynn
Working Hours Full time including Rota'd Saturdays
Salary Competitive
Closing Date 31/03/2021

Workshop Controller

Motorvogue is a forward-thinking multi-franchise group with locations in Northampton, Bedford, King’s Lynn and Norwich.

We are now looking to enhance our Aftersales team and are recruiting for a Workshop Controller at our Multi-Franchise site in King’s Lynn , home of Fiat, Abarth, Alfa Romeo, JEEP, Renault and Dacia.

About you

You will have:

  • At least 2 years experience in a similar role
  • Main Dealer experience (Desirable but not essential)
  • An ability to be highly organised and able to prioritise workloads
  • A positive attitude at all times and always lead by example

The Role

Reporting to the Service Manager, you will be expected to:

  • Maximise workshop efficiency using the resources & people effectively in order to ensure a consistently high level of productivity
  • Work effectively with the brands we represent to ensure industry leading standards of customer care and satisfaction are achieved and maintained at all times, whilst building customer retention.
  • Determine availability of workshop hours daily and liaise frequently with the Service Reception regarding workshop capacity
  • Maintain progress information for each job allocated ensure the Service Reception team are fully aware in order that customers are kept informed
  • Handle any customer complaints in an efficient and effective way
  • Work with the Aftersales Manager to ensure a smooth running of the dealership
  • Ensure the accurate and timely completion of all department administration and operational data complying at all times with standards and dealership reporting policies.
  • Ensure all employment, FCA, environmental, Health and Safety, GDPR and Trading Standards policies and practices and statutory legislation are strictly adhered to.

Remuneration & Benefits

We offer:

  • Industry leading salary
  • Bonus Scheme
  • Company pension

We are proud to embrace our equal opportunities policy and welcome applicants of all backgrounds, sexual orientation and gender to apply.

Due to a high number of applicants for recent roles, we regret that we are unable to respond to all applicants and should you not hear from us you should assume that your application has been unsuccessful on this occasion.

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