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Customer Service Advisor

Ref: 0004/07

Location Norwich
Working Hours Full time or part time
Benefits
Salary £20,000 (OTE £32k)
Closing Date 16/10/2021

Customer Service Advisor – Norwich £20,000 basic / £32,000 OTE

Here at Motorvogue we have a number of full and part time exciting opportunities for Customer Service Advisors to join us to be part of our growing team in Norwich.

As part of our new Group Contact Centre team, you will speak to a wide range of customers over the phone every day (both inbound and outbound) and will look to not only answer their queries but provide them with the very best solution and service.

The roles would be ideal for a candidate with service or sales franchised main dealer experience or call centre experience although training will be given for the right candidate.

What we are looking for:

A great phone manner with the ability to create meaningful conversation.

Ability to show empathy whilst building rapport, listening and reacting to the customer needs.

Someone who relishes in solving problems to find the best solution for the customer.

A positive can-do attitude with the ability to have challenging conversations and overcome objections.

Motorvogue is committed to ensuing its staff have a good work life balance and all staff will be working a maximum 5-day week. The contact centre operates between 8.30am and 7.30pm Monday to Friday and 8.30am and 4.00pm on a Saturday.

Full time positions 40 Hours Per Week – Part Time from 16 Hours Plus per week (includes alternate evenings and Saturdays)

What will you get for this role?

Salary – Basic £20,000.00 / O.T.E £32,000.00 Including Commission and Bonus (Full Time)

Up to 25 Days Holiday – Plus Bank holidays.

Opportunity for Progression and personal Development.

Subsidised Employee New Car Scheme.

Full training and ongoing support will be provided.

We are proud to embrace our equal opportunities policy and welcome applicants of all backgrounds, sexual orientation and gender to apply.

Due to a high number of applicants for recent roles, we regret that we are unable to respond to all applicants and should you not hear from us you should assume that your application has been unsuccessful on this occasion.

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