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Customer Service Advisor – Norwich £21,000 basic / £40,000 OTE (uncapped)
Due to an internal promotion, we are looking for a Customer Service Advisor to be part of our fantastic team at our Head Office based in Norwich.
As part of our Group Contact Centre team, you will speak to a wide range of customers over the phone every day (both inbound and outbound) and will look to not only book in their vehicles and answer their queries but provide them with the very best solutions and service.
The role would be ideal for a candidate with service or sales franchised main dealer experience or call centre experience although training will be given for the right candidate.
What we are looking for:
The contact centre operates between 8.00am and 6.00pm Monday to Friday and 8.30am and 1.00pm on a Saturday.
Full time position - 40 Hours Per Week (includes Saturdays)
Working hours for this role are Monday-Friday 9:00am – 6:00pm and 1-in-2vSaturday mornings (time off during the week will be given)
What will you get for this role?
Salary – Basic £21,000.00 / O.T.E £40,000.00 Including Commission and Bonus. This is uncapped, and there is the opportunity to exceed this.
22 Days Holiday plus Bank holidays.
Birthday off (once probation has been successfully passed)
Opportunity for Progression and personal Development.
Full training and ongoing support will be provided.
Motorvogue are a forward-thinking company working with the following brands across 6 locations: Fiat, Fiat Professional, Abarth, Alfa Romeo, Jeep, CUPRA, SEAT, Hyundai, Citroen, Peugeot and Omoda & Jaecoo. With showrooms in Northampton, Bedford, King’s Lynn, Norwich, and Bury St Edmunds. Our sixth site opened in Dunstable in April 2024. We continue to grow and develop moving forward.
We are proud to embrace our equal opportunities policy and welcome applicants of all backgrounds, sexual orientation and gender to apply.
Due to a high number of applicants for recent roles, we regret that we are unable to respond to all applicants and should you not hear from us you should assume that your application has been unsuccessful on this occasion.
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Head Office: Motorvogue Norwich, Cromer Road, Norwich, Norfolk, NR6 6NB
Reg Office: Motorvogue Norwich, Cromer Road, Norwich, Norfolk, NR6 6NB
Reg. Company Number:03410427
Vat Reg. No. 927341326
Motorvogue (Northampton) Ltd trading as Motorvogue is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Motorvogue (Northampton) Ltd trading as Motorvogue to act as a credit broker, not a lender, for the introduction to a limited number of lenders, and to act as an agent on behalf of the insurer for insurance distribution activities only.
We are a credit broker and not a lender. We can introduce you to a carefully selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor.
Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next most suitable offer of finance for you. Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives. If you purchase a vehicle, in the majority of cases, we will receive a commission from your lender for introducing you to them which is either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you purchase.
Different lenders pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments. Before we propose you to a potential lender, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission. The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement.
All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required.
Whatever your question or feedback we are here to help. So please feel free to contact us
