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Motorvogue Customer Care
We are here to help
At Motorvogue, customer care is extremely important to us. We aim to provide a high standard of service across every department and every dealership, and we do not accept poor customer service.
If something has gone wrong, we want the opportunity to put it right.
We take all complaints seriously and will ensure your concerns are reviewed properly, fairly and by the correct team. Our Customer Care team works directly with our dealerships, department managers and senior management team to investigate complaints and provide clear responses.
Raising your complaint with Motorvogue Customer Care in the first instance is the quickest and most effective way for us to help you. It allows us to identify the relevant dealership, vehicle, agreement, job card, sales record or service history, and to work directly with the people involved to resolve your concerns.
Our aim is always to resolve complaints directly with our customers wherever possible, without the need for external escalation.
How to raise a complaint with Motorvogue
If you are unhappy with any part of your experience, please contact Motorvogue Customer Care in the first instance.
Email:customercare@motorvogue.co.uk
Post: Motorvogue Customer Care, Cromer Road, Norwich, Norfolk, NR6 6N
You can also raise your concern with the dealership you have dealt with. If the matter requires formal review, it may be passed to our Customer Care team so that it can be investigated and responded to centrally.
To help us investigate your complaint quickly, please include:
Once we receive your complaint, we will acknowledge it and begin our review. Your complaint may be referred to the relevant department manager, dealership management and senior management where appropriate.
We will aim to resolve your complaint as quickly as possible. Where a formal written response is required, we will provide this within 8 weeks of receiving your complaint, unless a different regulatory timescale applies.
