Service Advisor (Bury St Edmunds)

Ref: 0005/04

Location Bury St Edmunds

Working Hours Full time including Saturday mornings

Benefits

Salary £30,000 (£36,000 OTE)

Closing Date 31/05/2025

Service Advisor

Motorvogue are a forward-thinking company working with 14 brands across 6 locations: Fiat, Fiat Professional, Abarth, Alfa Romeo, Jeep, Renault, Dacia, CUPRA, SEAT, Hyundai, Isuzu, DS, Citroen and Peugeot. With showrooms in Northampton, Bedford, King’s Lynn, Norwich, and Bury St Edmunds. Our sixth site opened in Dunstable in April 2024. We continue to grow and develop moving forward.

Due to an internal promotion, we are now looking for an experienced Service Advisor for our Fiat, Abarth, Citroen and Peugeot Aftersales department.

About you

You will have:

Excellent communication, interpersonal and negotiation skills

An ability to be highly organised and able to prioritise workloads

A positive attitude at all times and always lead by example

As a Service Advisor, your Key Objectives will include:

Maximising service profitability through the use of professional sales techniques

Sell additional products, services and repair works in a professional manner

Ensure customer awareness of all products and services available

Approach all customers and assist with requests, including requests regarding parts, vehicle sales and repairs

Maintain effective liaison with sales, parts and workshop teams

Ensure the tidiness of the reception desk to promote the professional image of the retail facility and that all displays / promotions, prices, materials etc are current and in first class condition.

You will ensure the highest level of customer care and satisfaction at all times:

Maintain a presence at the service reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately

Answer customers questions regarding technical problems in a manner that is easily understood and does not use excessive jargon, or find the appropriate member of staff to do so

Pro-actively contact customers to update them on progress of work

Notify customers promptly of completion of work

Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Service Manager

You will maintain excellent standards of departmental administration:

Follow correct procedure when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of customer’s driving licence are obtained (when applicable)

Document all warranty work as per manufacturer requirements and retail policy and ensure the customer signs for all work undertaken

Accurately maintain departmental systems

Ensure compliance to all health and safety / environmental / company policies

Undertake other tasks and responsibilities as requested by the front-of-house Service Manager

Remuneration and Benefits

We offer:

Industry leading salary of £30,000 basic with an OTE of £36,000

Bonus Scheme

CBS Car Scheme

Company pension

22 days holiday (Plus Bank Holidays)

You will also get your birthday off once probation has been passed.

Think you’ve got what it takes? Then we would love to hear from you!

We are proud to embrace our equal opportunities policy and welcome applicants of all backgrounds, sexual orientation and gender to apply.

Due to a high number of applicants for recent roles, we regret that we are unable to respond to all applicants and should you not hear from us you should assume that your application has been unsuccessful on this occasion.

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Head Office: Motorvogue Norwich, Cromer Road, Norwich, Norfolk, NR6 6NB

Reg Office: Motorvogue Norwich, Cromer Road, Norwich, Norfolk, NR6 6NB

Reg. Company Number:03410427

Vat Reg. No. 927341326

CONSUMER CREDIT & GENERAL INSURANCE

Motorvogue (Northampton) Ltd trading as Motorvogue is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Motorvogue (Northampton) Ltd trading as Motorvogue to act as a credit broker, not a lender, for the introduction to a limited number of lenders, and to act as an agent on behalf of the insurer for insurance distribution activities only.

We are a credit broker and not a lender. We can introduce you to a carefully selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor.

Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next most suitable offer of finance for you. Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives. If you purchase a vehicle, in the majority of cases, we will receive a commission from your lender for introducing you to them which is either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you purchase.

Different lenders pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments. Before we propose you to a potential lender, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission. The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required.

Whatever your question or feedback we are here to help. So please feel free to contact us

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Ref: 0005/04

Service Advisor

CONSUMER CREDIT & GENERAL INSURANCE

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