Assistant Aftersales Manager (Norwich)

Location: Norwich | Salary: £38,000–£40,000 basic + bonus (OTE £48-£50,000)
Hours: Monday – Friday, 8:00am–6:00pm | Occasional Saturdays (up to 5 per year)

Are you an experienced Aftersales professional looking to take the next step in your career? Do you thrive in a fast-paced, customer-focused environment? Our busy multi-brand dealership in Norwich is looking for an enthusiastic Assistant Aftersales Manager to help lead and grow our dynamic Aftersales team.

About the Role

Working with prestigious brands including Hyundai, Alfa Romeo, Fiat, Abarth and JEEP, you will report directly to the Aftersales Manager. You'll play a vital part in ensuring the smooth, efficient, and profitable operation of our Aftersales department. You will be responsible for supporting the day-to-day management of the workshop, service advisors, and parts team—ensuring that we consistently deliver exceptional service and meet our performance goals.

Key responsibilities include:

• Assisting in the day-to-day running of the Aftersales department across workshop, service, and parts
• Supporting the Aftersales Manager in achieving departmental targets, KPIs, and profitability goals
• Driving outstanding levels of customer satisfaction and service delivery
• Coaching, mentoring, and motivating team members to perform at their best
• Ensuring compliance with all relevant legislation and internal policies (FCA, GDPR, Health & Safety, etc.)
• Resolving customer concerns and complaints in a professional and timely manner
• Promoting customer retention through effective relationship management
• Ensuring all departmental administration is completed accurately and on time

About You

We’re looking for someone with a genuine passion for delivering outstanding customer service and driving results. You’ll be confident, organised, and a natural leader who can inspire a team to excel.

To be successful in this role, you will have:

• A minimum of 2 years’ hands-on experience managing a busy Aftersales department
• Experience working in a Main Dealer environment (highly desirable)
• Strong leadership skills with the ability to manage and motivate a diverse team
• A detail-oriented mindset with the ability to work under pressure and meet tight deadlines
• A proactive, can-do attitude and the ability to lead by example
• Strong communication and interpersonal skills, both written and verbal
• A good understanding of manufacturer standards, processes, and systems

What We Offer

• Competitive salary: £38,000 – £40,000 basic + performance bonus (OTE £48-£50,000)
• Working hours: Monday – Friday (8:00am–6:00pm), with a maximum of 5 Saturdays per year
• Pension scheme
• Manufacturer-backed training and development plan
• 22 days’ holiday, plus statutory Bank Holidays
• Your birthday off (following successful probation)
• Access to the CBS Car Benefit Scheme

About Us

Motorvogue are a forward-thinking company working with the following brands across 6 locations: Fiat, Fiat Professional, Abarth, Alfa Romeo, Jeep, CUPRA, SEAT, Hyundai, Isuzu, Citroen and Peugeot. With showrooms in Northampton, Bedford, King’s Lynn, Norwich, and Bury St Edmunds. Our sixth site opened in Dunstable in April 2024. We continue to grow and develop moving forward.